• 96%

    of adult learners agree teaching on their course is good

    (On-programme survey 2018, students aged 19plus)

  • We are the College of the Year!

    (Top college nationally for BTECs, Pearson 2019)

  • Earn less than £16,009.50? You may be eligible for FREE study.

Start Date:Duration:Level:Study mode:Course location:Course Type:
Flexible16 Weeks2Distance LearningDistance LearningSkills & Qualifications

What’s it all about?

This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.

Learners wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.

If this is your first full level 2 qualification you will be asked to complete a declaration form.

Call our team on 0191 511 6127 to enrol.

Study levelCost
19+FREE

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Take a tour around our campus

97.2% of our students progress to a positive destination

(*Destination data for Hartlepool Sixth Form students aged 16-18, academic year 2017/18).

Why choose Hartlepool Sixth Form?

We are the College of the Year.

(*Top college nationally for BTECs, Pearson 2019)

100% pass rate in 20 A-Level subjects including Computer Science, Economics, History and Maths. 

*Summer 2019

99.1% overall A-Level pass rate

*Summer 2019

We have recently invested in a brand new state-of-the-art digital suite and health simulation ward.